Pure Romance is pleased to provide another way to reach out for support with the addition of a Distributor hotline:

United States, Puerto Rico: +1 (513) 540-3194
Canada: +1 (437) 747-6851
Australia: 800 872 789
New Zealand: 0800 527 500
Mexico: 800 099 1500

As always, the best way to avoid waiting on the phone to get assistance from the Pure Romance support team is by submitting a request through support portal at: [email protected].

This hotline is reserved for Distributors only. Questions involving Affiliate accounts, orders or other issues relating to Impact.com should be directed to the Impact support team by clicking on the question mark at the bottom right of the Impact account.

Customers will be provided with a separate support number on our website. Please do not pass the Distributor hotline to customers so we can provide priority service to you.